Conditions Generales


Bat-gier bvba

Dendermondesteenweg 475/0001

9070 Destelbergen



[email protected]

0032- 9 279 93 94

0032 497 808 911

Enterprise number 0508 716 894

Bankaccount KBC: BE04 7310 2911 5331



The e-commerce website of BAT-GIER, a ‘bvba’ with its registered office at Dendermondesteenweg 475/0001, 9070 Destelbergen, Belgium, VAT BE 0508 716 894 (hereinafter Paper Planes) provides its customers with the option of buying products from its webshop. These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Paper Planes, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Paper Planes.


All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear. Any shipping, reservation or administration fees that are charged must be specified separately.  The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.


Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Paper Planes. With respect to the accuracy and completeness of the provided information, Paper Planes is solely bound to obligation of means. Paper Planes is in no way liable in event of obvious material or printing errors. If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance. The product selection is valid while stocks last and may at any time be changed or withdrawn by Paper Planes. Paper Planes cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.


The customer has the option to purchase the items from the Paper Planes range online . The acquisition is concluded at the time the customer receives a confirmation e-mail from Paper Planes. The items will be delivered at the address indicated in the confirmation email. The Customer may choose between the following payment methods

  • by BC
  • by credit card
  • by iDEAL
  • via bank transfer to account number BE04 7310 2911 5331 

Paper Planes is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.


Articles ordered via this webshop will be delivered all over the EU. Delivery occurs by b-post. Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.  Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Paper Planes, [email protected]. The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Paper Planes.



Delivered articles remain the exclusive property of Paper Planes until the moment the Customer pays for the goods in full. If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Paper Planes, e.g. to anyone who would attempt to seize articles that are not fully paid for.


 The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from [...]. The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons. The right of withdrawal period will expire 14 calendar days after the date the goods are delivered. Customers who wish to make use of the right of withdrawal must, within 14 days from delivery, contact Paper Planes and return the goods within 20 days after delivery on their cost to Paper Planes, Dendermondesteenweg 475/0001, 9070 Destelbergen, Belgium. Goods with a retail price of 100 euros or more must contact us by courier (DHL , Fedex, etc. ), or with a track (preferably insured) or by post . Only items that are in the original, undamaged packaging , along with all accessories, instructions and invoice or proof of purchase may be reversed. Won’t be taken back under any circumstances : used , soiled , damaged or incomplete items .   articles that are tailored to the customer. articles that can not be returned due to their nature .



 The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee. To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods. For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Paper Planes customer service and to return the product at their own expense to Paper Planes. Upon detection of a deficiency, the Customer must inform Paper Planes as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided. The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use. Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.


Paper Planes customer service can be reached at the shop’s phone +32 9 279 93 94, via mobile +32 497 808 911, via e-mail at [email protected] by mail at the following address Dendermondesteenweg 475/0001, 9070 Destelbergen, Belgium. Any complaints can be made through the aforementioned customer services contact methods.



Without prejudice to the exercise of any other rights that Paper Planes is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice. Without prejudice to the foregoing, Paper Planes is entitled to take back the unpaid or incompletely paid for articles.



 The responsible party for processing information, Paper Planes respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information. The personal information you share with us is used only for the following purposes: the processing of the order, sending of newsletters, and advertising and/or marketing purpose. You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to Dendermondesteenweg 475/0001, 9070 Destelbergen, Belgium. If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant. We treat your information as confidential and shall not communicate, rent or sell it to third parties. The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus Paper Planes has no access to your password. Paper Planes saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent. If you have any questions about this privacy statement, please contact us at [email protected]



 When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device. You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.  If you use our website, you agree to the use of cookies.



If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions. Failure at any time by Paper Planes to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.



The Customer accepts that electronic communications and backups shall serve as furnishing of proof.



 Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Ghent district have jurisdiction in the case of any disputes.